This guide provides solutions for all error codes that may appear on your PLEIO puck, covering the Android operating system, the Freely live TV service, and Cloud Gaming platform.
1. Network & System Errors (Android OS)
These codes indicate a problem with your internet connection, the device's main software, or general application loading.
| Error Code | Error Message / Description | Resolution |
|---|---|---|
1002, 1107, 2123, 3218, 7003, STA020 | "Internet connection issue" or "Unable to connect" | Restart your Wi-Fi router and your PLEIO puck; check your Wi-Fi settings to make sure you are connected; make sure TV software is updated. |
10 | "Something's not right" or "Generic app error" | Update the affected app; sign out, force quit the app, and sign back in. |
(None) | Stuck on Logo Screen | A factory reset of the device is typically required to clear corrupted system files (Warning: this will erase all saved settings, entered credentials and data). |
(None) | "Download pending" | Go to Settings > Apps > Google Play Store, and select Force stop. If the issue continues, select Clear cache and Clear data. |
REG003 | "Registration Invalid Credentials" | Double-check your login and password for the registration service (credentials are case-sensitive). |
2. Freely Live TV Errors (ETV Codes)
These codes relate specifically to the Freely live TV service, channel programme information, and access to streams. Note: Mitigation steps typically require checking your internet connection first.
| Error Code | Error Message | Cause / Resolution Summary |
|---|---|---|
ETV104 | "Sorry, Freely can't connect to the internet" | Cloud services unreachable. Check your device is connected to the internet and restart your router. |
ETV401 | "Sorry, the TV Guide is unavailable" | Platform returns an error. Restart Freely by going to another area of the UI, or power cycle the device. |
ETV503 | "Sorry, Search is unavailable. Please try again" | Cloud services return an error. Check internet connection stability and try again later. |
ETV6011 - ETV6054 (Multiple codes) | "Sorry, something went wrong. Please try again later" | DRM or Media Selector errors. (Licence violation, server denied, stream malformed). This is a rights or server issue; make sure internet is stable and try again. |
ETV8001 - ETV8004 (Multiple codes) | "Sorry, something went wrong. Please wait a moment and try again" | Error with the YouView identity system. This is a third-party issue; please try again later. |
ETV900 or ETV6900 | "Sorry, something went wrong. Please try again later" | Unknown / Generic error. Reload Freely by navigating away and back, or power cycle the device. |
3. Cloud Gaming Errors (600 Series)
These codes indicate technical problems related to starting, maintaining, or licensing a game stream. Resolution is usually a stability check and retry.
Error Code | Error Message / Description | Cause / Resolution Summary |
|---|---|---|
600 | "Bitrate too low for start a session" | Network Speed: Your internet speed is too slow to start streaming the game. Check your network speed (min 10Mbps recommended). |
610, 613, 784 | "No server available" or "Server not found" or "Server exhausted" | Capacity/Server Issue: The PLEIO gaming servers are full or temporarily unavailable. Please wait a few minutes and try again. |
611, 635, 637, 770 | "Pack/Subscription not enabled" | Licensing Issue: You do not have an active subscription for this game or pack. Check your subscription status. |
607, 608 | "Invalid password/JWT Token" | Authentication Failure: Re-enter your player login details carefully. |
633, 717 | "Game not found" or "Game not available" | Game Catalogue Issue: The game may be temporarily offline for maintenance or no longer available in the catalogue. |
612, 703, 762 | "Player/Profile already playing" or "Max sessions reached" | Session Limit: Your profile is currently active on another device, or you have reached the maximum number of concurrent streams. Exit the game on the other device. |
653, 654, 655 | "Profile not found" or "Max profile number reached" | Profile Limit: You have reached the maximum number of player profiles allowed on your account. Manage existing profiles in Settings. |
666, 700 | "Request to server failed" or "Data is not valid" | Generic Failure: Restart the PLEIO puck and try launching the game again. |